FREQUENTLY ASKED QUESTIONS
ATOM FRANCHISING LTD has compiled these FAQs regarding ordering, delivery, and services to help you make the most of what we offer.
- How do I place an order?
You can browse the menu on our website, add items to your cart, and complete the online payment to place your order.
- What service options do you offer?
We offer the following three service options:
Delivery
Collection (Pick-up)
Dine-in
- How long does delivery take?
Generally:
Standard delivery time: 30–60 minutes
Peak hours: 45–90 minutes
Delays may occur due to weather or traffic conditions.
- Can I cancel my order?
Once an order is confirmed and preparation has begun, it generally cannot be cancelled.
- Do you offer refunds?
Refunds or returns are not supported.
All food orders are freshly prepared to order; refunds are not provided except in exceptional circumstances.
- Can I modify my order?
If you need to modify your order (e.g., address or items), please contact our customer service team as soon as possible. Changes may not be possible if the order has already entered the preparation or delivery stage.
- What payment methods are accepted?
We accept secure online payment methods (please refer to the checkout page on our website for specific options).
- What should I do if there is an issue with my order?
Please contact us immediately if any of the following occur:
Incorrect or missing items
Delivery did not arrive on time
Duplicate charges
We will verify and resolve the issue as quickly as possible.
- What are your business hours?
Business hours vary by location but typically cover breakfast, lunch, and dinner periods.
- How can I contact you?
📍 1 The Vale, London, England, W3 7SH
📧 atomfranchising@outlook.com
📞 +44 7894 328682
