SHIPPING INFORMATION
This delivery policy applies to ATOM FRANCHISING LTD (hereinafter referred to as “we” or “us”) and outlines the rules and timelines for our online ordering and delivery services.
- Service Scope
We offer the following services via our website:
Delivery
Collection / Pick-up
Dine-in
Delivery services are limited to our designated delivery zones; specific coverage areas may vary depending on store location and delivery partners.
- Order Processing Time
Processing begins upon payment confirmation.
Average processing time: 5–15 minutes (may be longer during peak periods). - Delivery Time
Under normal circumstances, estimated delivery times are as follows:
Standard delivery: 30–60 minutes
Peak hours (lunch/dinner): 45–90 minutes
Adverse weather or traffic congestion: Potential for additional delays
We strive to complete deliveries within the estimated timeframe, though actual delivery times may vary based on conditions.
- Collection Time
Orders are typically ready within 10–20 minutes.
Customers may collect their orders from the store after receiving an “Order Ready” notification. - Delivery Fees
Delivery fees are calculated automatically based on distance, order value, and delivery platform policies.
Free delivery offers may be available during certain promotional events. - Delays and Force Majeure
The following situations may result in delivery delays or an inability to fulfill the order:
Adverse weather
Traffic restrictions or congestion
Holidays or peak order periods
Force majeure events (e.g., system failures, public emergencies)
- Handling Order Issues
Please contact us immediately if any of the following occur:
Order not delivered on time
Missing or incorrect items
Incorrect delivery address provided
We will verify the issue promptly and provide a replacement, refund, or other reasonable solution.
- Contact Information
For assistance, please contact us at:
Email: atomfranchising@outlook.com
Phone: +44 7894 328682
